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We are required to:

• Inform consumers of any translation or other language access services that are available;
• Notify consumers about a glossary of commonly-used debt collection terms that is available in multiple languages on DCWPs website;
• Request, record and retain a record of each consumers language preference;
• Report a consumers language preference if they send the debt back to the creditor, sell the debt or refer it to litigation; and
• Maintain a report of the number of accounts where they have tried to collect on a debt in a language other than English.