Collections

Principles

This is what you expect. This is what we do.

• Investigate, integrate and communicate accurate and actionable information real-time
• Identify affordable and sustainable payment that pays off in shortest time possible
• Collect in a compliant and respectful manner
• Achieve exceptional recovery results and exceed client expectations
• Promote and protect our Clients reputation for fairness and honesty
• Ensure and safeguard data and privacy

Our team of experienced staff exhausts all avenues for voluntary recovery before qualifying the account for legal and will do so only with client approval. If the account requires further action, we are well equipped to initiate legal proceedings and will send appropriate legal notices, file lawsuits, move for judgment and execute post-judgment remedies so as to maximize asset recovery quickly and efficiently. In addition, our Firm can substitute in as Counsel of Record and continue working toward resolution of prior unresolved legal accounts upon a clients request.

Experience

• Highly trained, engaged and satisfied collectors who create satisfied customers
• Average of 12 years of collections and legal experience per person
• Experience with General State Receivables, various Tax matters, Local Debt, University and College tuition, loans and receivables, University Medical, Workers Compensation, Probate, Subrogation, Bankruptcy, Foreclosures and International recovery
• Achieve exceptional recovery results and exceed client expectations
• Promote and protect our Clients reputation for fairness and honesty
• Ensure and safeguard data and privacy

Compliance

• Monthly trainings: FDCPA, HIPAA, FERPA, CFPB, TCPA and IRS-1075 guidelines
• "Inspect what we Expect" philosophy of call monitoring supports our commitment to total compliance and zero tolerance for complaints
• Data Security and Privacy Protections
• NIST and FISMA Certification – the highest federal standards!
• IRS-1075 compliant
• Multi-layer administrative, technical and physical safeguards in place to mitigate improper disclosure of private information
• Staff is experienced, well-trained, diverse and has proven ability
• Meet Fair Labor Standards Act & Ohio’s Affirmative Action Program requirements
• HUBZone-Certified Small Business

Tools

• Leading customized collections software
• Powerful skip-tracing tools with processes for locating hard to find debtors
• Powerful skip-tracing tools with processes for locating hard to find debtors
• Secure online payment website
• Online collections avatar with the capability to offer payments plans
• Advanced tracking and compliance software
• Ongoing investments in technological and process improvements

Results

• Earn rates that exceed industry standards
• Emphasize setting realistic and sustainable payment plans that drive month-over-month increases in recoveries
• Pursue legal remedies to reinforce when non-legal collection practices are not successful
• In addition to providing positive opportunity cost, we study custom-made partner scorecards to ensure we deliver to your expectations

Customer Service

• All persons are treated respectfully and considerately
• We understand the delicate relationship between public sector clients and their taxpaying constituents
• We are committed to protecting and promoting our client’s reputations for accountability, highly ethical collection practices and customer service
• Competent staffing and management of your accounts
• Client access to live web portal for up-to-date reporting and account data
• Payment safeguards